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"Account" means the account created on the Partner Portal by a registered Portal User;
"Authorised Distributor" means an entity that then-currently has an agreement with Trend Micro to act as a distributor of Trend Micro Products in the Territory;
"Authorised Reseller" means a reseller who is a Registered Portal User;
"Business Day" means between the hours of 09.00 and 17.30 (GMT) Monday to Friday (inclusive) other than public holidays;
"Content" means any text, images, video, audio or other multimedia content, software or other information or material submitted to or on the Partner Portal;
"Incentive Programs" means any offer of additional funding or any special terms or entitlements to Trend Micro Partners for programs, people or activities, offered by Trend Micro at its sole discretion;
"Individual Participant" means individuals, who are employees or contractors of the relevant Registered Portal User and are either able to nominate themselves or are nominated by the Registered Portal User to participate in certain Program activities on behalf of the Registered Portal User, in accordance with instructions given by Trend Micro from time to time;
"Partner Portal" means the Trend Micro website for access and use by Trend Micro Partners;
"Policies and Procedures" means the policies, procedures and rules of engagement determined solely by Trend Micro from time to time to determine the appropriate level of participation for each applicant to the Trend Micro Partner Program.
"Registered Portal User" means (a) the person who set(s) up the Account, who will be presumed to be authorised on behalf of the Trend Micro Partner; and (b) (if different) any person who has obtained access to the Trend Micro Partner log-on and password information required to make changes to the Trend Micro Partner's Account; and (c) You;
"Services" means any and all services, provided to you by Trend Micro, including but not limited to access to the services provided by the Partner Portal, including without limitation any Trend Micro Partner Program schemes, software and the user-managed functionality of the Partner Portal;
"Shared Portal Area" means areas of the Partner Portal where the Portal User is able to upload Content which can be accessed by other Portal Users;
"Software Services" means any software or software related service included in Services;
"System Infrastructure" means the software and hardware infrastructure provided by Trend Micro to enable the operation of the Partner Portal;
"Territory" means any country within Trend Micro's EMEA region, save for any country within which Trend Micro is prohibited from trading (including but not limited to countries subject to international trade sanctions). A full list of countries in the Territory from time to time may be obtained from Trend Micro by emailing
"Trend Micro" means Trend Micro EMEA Limited and its affiliates;
"Trend Micro Partner"

"Trend Micro Partner Program" means the Program operated by Trend Micro, whereby Trend Micro Partners agree to abide by these terms and conditions in exchange for certain benefits from Trend Micro, including but not limited to Services offered via the Partner Portal from time to time, including but not limited to incentive schemes, discount schemes, bonus schemes and pricing schemes;
"Trend Micro Products" means all the Trend Micro products available for sale only within the Territory;
"Trend Micro privacy Policy" means the policy which governs how we process any personal data collected from you;
"Uploaded Portal User Content" means any Content uploaded to the site by a Portal User relating to a Portal User's Account or otherwise;
"We, us or our" means Trend Micro;
"You" or your" means the Portal User, and for the avoidance of doubt, any other person accessing or using the Services, the Partner Portal or its Content.